Ordering

How to Order and Payment Methods

We accept Visa, Visa Debit and Mastercard. Only debit cards backed by a credit card company listed above (Visa, Mastercard, etc) can be accepted. All orders are processed using an SSL secure connection during the transaction keeping your information secure and private. For credit card orders, your verification number (CVV2) is required. These are the last three digits that can be found on the back of your Visa or Mastercard. If you're not sure, or the numbers are faded from all that shopping, please contact your credit card company before placing your order. 

How do I know if my order was processed?

Before checking out, make sure to double-check the information you entered is as accurate - especially your email address. If you have successfully placed a purchase, you will immediately be sent a confirmation email receipt with your order information. Your email confirmation receipt will have the amount that was charged to your card. If you have placed multiple orders, you will receive a confirmation email for each individual order successfully placed.

Help, multiple transactions were deducted from my account!

Don't panic! More than likely, you ran into some trouble placing your order and placed multiple orders by accident. If this is the case, your credit card company could have read the multiple attempts and processed the information entered as a pending transaction. Contact us at sales@kleankanteen.co.uk to verify if your order has gone through and has been processed. Depending on your credit card company's cycle and whether your order was processed or not, your pending transactions should clear.