Christmas Returns Policy
Our Christmas returns policy is valid from 13th November until 22nd December 2023.
Any purchases made between these dates can be returned to us up until 12th January 2024. For purchases made after 22nd December 2023, our normal returns policy applies.
If you purchased or received a product directly from kleankanteen.co.uk and would like to return it within 14 days, we can issue you a refund. Returned goods must be in perfect, unused condition and must be made within 14 days of purchase. After 14 days, we will not accept returns for any reason other than manufacturer defect.
Normal wear and tear such as dents and scratches are not covered under warranty. If you ordered your product directly from kleankanteen.co.uk and it arrived damaged, you must notify us by email at firstname.lastname@example.org and return the goods unused and in the condition in which you received them.
To return the item(s), please download and complete the form below and follow the instructions. Returns take approximately 7-10 business days to process. You can create your returns label here.
Please note, if you have a Warranty Claim for a Klean Kanteen with a manufacturer defect, please fill out the warranty return/replacement form.
If you purchased your product from a retail store or a website other than kleankanteen.co.uk, please go directly to the original place of purchase.
If You Received the Wrong Product
If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at email@example.com. To expedite a resolution, please indicate your web order number (starts with KKUK-), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.