Returns and Exchanges

Return and Exchange Policy

If you purchased or received a product directly from and would like to return or exchange it within 14 days, we can issue you a refund. Returned goods must be in perfect, unused condition and must be made within 14 days of purchase. After 14 days, we will not accept returns for any reason other than manufacturer defect.

Normal wear and tear such as dents and scratches are not covered under warranty. If you ordered your product directly from and it arrived damaged, you must notify us immediately and return the goods unused and in the condition in which you received them.

Please note, if you have a Warranty Claim for a Klean Kanteen with a manufacturer defect, please fill out the warranty return/replacement form.

If you purchased your product from a retail store or a website other than, please go directly to the original place of purchase.

Christmas Returns Policy

Items purchased between 9th December and 24th December 2019 can be returned until 31st January 2020.

  • Item must be in a re-saleable condition and in their original packaging
  • Customers should have a proof of purchase
  • Items should be returned by secure post and must include a completed “Returns Form” that was attached to the original delivery note.
  • Items can be refunded or exchanged up to 31st January 2019
  • Refunds will exclude the original shipping costs

Products should be returned to the following address and include written details of the reason for return;

Whitby & Co (UK) Ltd
Aynam Mills
Canal Head North

If You Received the Wrong Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at To expedite a resolution, please indicate your web order number (it’s a seven digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

Returns and Exchanges Procedure

To process a non-warranty return or exchange please complete the attached form below and follow the instructions. Returns take approximately 7-10 business days to process

Download Returns Form